Who we are
Lucha is a specialist paid media agency based in the United Kingdom. We work with learning and events businesses globally. Our website is lucha.agency.
What information we collect
We collect information you provide directly to us when you fill in our contact form. This includes your name, email address, company name, and the message you send us. We do not collect any other personal data through this website.
We may also collect standard technical data automatically when you visit our site, including your IP address, browser type, pages visited, and time spent on the site. This is collected through analytics tools.
How we use your information
We use the information you submit through our contact form solely to respond to your enquiry. We do not add you to any mailing list, share your data with third parties, or use it for any purpose other than responding to you directly.
Technical data collected through analytics is used to understand how our website is being used and to improve it. This data is anonymised and aggregated.
Legal basis for processing
We process your data under the lawful basis of legitimate interests and, where applicable, your consent.
Data retention
We retain contact form submissions for up to 12 months. Technical analytics data is retained in accordance with the terms of the analytics provider.
Your rights
Under UK GDPR and the Data Protection Act 2018, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict our processing of your data, and lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
To exercise any of these rights, contact us at hello@lucha.agency.
Cookies
Our website may use cookies to support basic site functionality and analytics. By continuing to use our site you consent to the use of cookies in accordance with this policy.
Third party services
Our website may use third party services including Google Analytics for website analytics. These services have their own privacy policies which govern how they handle data.
International transfers
As we work with clients globally, some data may be processed outside the UK. Where this occurs we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects when it was last updated.
Contact
For any privacy related questions, contact us at hello@lucha.agency.